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16/04/2009
- Changed the design as the old table was unable to hold so much information, especially when there are custom fields defined
- Repaired the spam filter as it was not filtering emails well
- Added some javascript confirm boxes to avoid accidental deletions of various resources
- Fixed a bug on the “create ticket” page when there were custom fields available (the fields were not shown)
- Changed the colors of the charts
- Fixed some bugs with some of the buttons which were not working properly in Internet Explorer 6
- Fixed a bug in the autoclose tickets feature which was closing but without a status
- Added a whole new “filter tickets” feature which is more advanced than the previous one
- Removed the “Add to canned replies” link which was shown to the clients as well
- Fixed the index by letters from browse solutions page
- Added a default list of allowed upload files extensions
- Fixed a small bug which was not updating the “Last update” date of a ticket when an operator was replying
- Fixed a bug in “auto close tickets” which was not closing the tickets older than the entered interval
- Changed the mail parser to strip all html from tickets created via email
- Fixed a bug in the “Online staff” feature which was not showing the complete online staff
- Fixed a bug in the notification system which was not sending emails to an operator when a new ticket was assigned to him
- Fixed a bug in the browse solutions page when, if 2 solutions had the same title, only one was shown
- Added a setting in the edit/add department page to specify if visitors can create tickets (assuming you have “takeover contact us” enabled)
- Fixed some problems with charsets in the email parser as it was not creating tickets if some latin characters were sent
06/02/2009
- fixed some sorting issues for the tickets table
- close ticket from the preview panel redirects operators to the operators tickets page and clients to the clients tickets page (it was always redirecting to clients)
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