Introduction
The Ticket system module allows you to seamlessly integrate email or web inquiries into a clean, intuitive and easy to use multi-user web interface. With our Ticket system module you will be able to reduce the workload, time spent on providing support and increase production and team collaboration.Pricing
The Ticket system module costs only $99 per installation which is significantly lower than the competition. We also offer bulk prices, for a discount figure please visit the purchase page.Features
Easy ticket management
Simple to use and advanced in features. The Ticket system module allows your staff members to work efficiently and save time, money and also turn visitors into customers.
Custom fields
So maybe you know something that can't be considered standard information such as age, gender, location. Add custom fields and your clients will be able to provide such informations while creating new tickets.
Mass replies
What if you you find 100 tickets all on the same subject. What do you do? Answer each in part and spend valuable time because that's how support is done? NO! Select them all, click "mass reply" and reply at once. All of the tickets will be updated and answered in a matter of seconds.
Saved searches
Are you tired of having to search all the time in order to show tickets based on some criteria? Why not save your search and retrieve results with the click of a button any time you wish?
RSS feeds
Read tickets via RSS and never lose an important message. You can subscribe to all tickets, a department, member or even a saved search.
Unlimited departments
Create unlimited departments with unlimited staff members. We put a price on quality rather than quantity.
Canned replies
A big percentage of the tickets are standard questions. Add canned replies to provide quick answers. You can also make them public and build a knowledgebase. This way you can lower down the support requests by allowing your clients to support themselves.
Online staff members
Always know who is online from your staff members, from how long, how much time do they spend on average and other similar informations.
Move tickets
What happends if the client wrote to the wrong department? Simple, as a staff member you can move the ticket to any other department.
Assign tickets
As an administrator or staff member, you can assign every ticket to a specific or even a list of staff members.
Rating
Every response from operators can be rated by clients allowing you to view the most rated operators, organize similar answers etc.
Email templates
All of our pages and emails are template driven. This way you can personalize your installation to match your business.
Ticket history
Every action that takes place on a ticket (department change, reply, new assign etc.) is being tracked down and available on it's page. This way you can keep a close eye on every action that takes place.
Advanced reporting
We love charts and statistics. We love them so much that we filled this module with valuable graphical representations of all possible informations that could help you seee things like what's the average response time (per department, ticket or user), most active users and many, many more.
Tag cloud navigation
Create public canned replies and add tags next to them. This way your clients will be able to browse solutions based on topic.
